General terms & conditions

Our general terms and conditions. 

  • Special booking and cancellation terms apply to group bookings.

Arrival fee

  • The arrival fee (gondola roundtrip ticket Stöckalp to Melchsee-Frutt incl. baggage transfer to hotel) can be booked for CHF 20 per person.
  • Starting winter season 2018/19 the arrival fee (gondola roundtrip ticket Stöckalp to Melchsee-Frutt incl. baggage transfer to hotel) can be booked for CHF 25 per adult and CHF 10 per child (4 to 15 years).
  • Baggage service is available until 5.10 pm daily. Changes reserved.

Car park Stöckalp

  • You can reserve a parking space in the Stöckalp car park building for CHF 12 per day.
  • The access code will be sent to you by email prior to your arrival. For technical reasons, parking space allocation can only be confirmed online at the latest 24 hours prior to arrival.

Dogs

  • Well-behaved dogs are welcome on our dogs' floor (1st floor) and are permitted in the frutt Titschli restaurant, in the coffee kitchen, in the lobby and on the frutt terrace.
  • Fee CHF 35 per day incl. dog kit (dog pillow, a treat and dog toys, as well as use of the hotel's dog shower).

Dress code

The hotel's 'elegant' dress code helps contribute towards the pleasant ambience and unforgettable atmosphere that makes up our hotel.

Breakfast

CHF 35 for external guests / CHF 22 for children (up to 6 years)

Room Service

7 am to 9.30 pm (last order), CHF 5 room service charge applies

Smoking

Smoking is permitted only in front of the hotel, on the hotel terrace and in our cigar lounge

Euro

Euros are welcome – at current exchange rates

Transfer

Do you need a transfer from Zurich-Kloten Airport or an other location? We will gladly organise a national or international transfer service to the hotel on your behalf. For reservations and pricing information, please contact our reception staff. 

Travel cancellation service

  • 'Frutt Travel Care' (not available during the canton of Obwalden holiday period)
  • With 'Frutt Travel Care' we offer you greater flexibility: you can cancel your booking up to 24 hours prior to your arrival without having to provide a reason for the cancellation.
  • In the event of cancellation during the cancellation period subject to charges, you will be charged only 30% of the reservation cost. You will be refunded 70% of the booking cost in the form of a voucher redeemable for a future stay.
  • The amount of CHF 19 is charged once per booking and debited to the specified credit card immediately upon booking.